Frequently asked questions
How do I schedule an appointment?
You can schedule an appointment through our website's booking page, via phone call or in person.
Do you offer gift cards?
Absolutely! Salon treatments are the perfect gift. Feel free to stop by the salon to purchase a gift card in person. We encourage recipients to use their gift cards within one year of purchase.
What methods of payment do you accept?
We accept cash, all major credit cards, Apple Pay, and gift cards.
How does the tipping process work? What is normal?
Our prices do not include gratuity and although gratuity is optional, if the service meets or exceeds your expectations, it is definitely appreciated. The industry standard is 15%-20% of your total service amount. We accept gratuity via Venmo, Tippy or cash.
Do you have a cancellation policy?
We understand that schedules might change but we ask you to respect our stylists schedules as well. Therefore we have adopted a 24 hour cancellation policy; we reserve the right to charge a percentage of the services booked. In case of a no-show, we have the right to charge for the full price of the services booked.
What happens if I am late for my appointment?
Please call us to notify of any delays, and we will try our best to honor your appointment; but please note that our stylists work appointment based and might have other clients scheduled after you.